NOTICE TO ALL CUSTOMERS! As the Coronavirus pandemic spreads, Leisure Park Entertainment would like to update all customers to our current status of operations.
As of Thursday April 8th, 2021, our physical store which is located inside Merivale Mall at 1642 Merivale Rd in Ottawa, Ontario Canada is closed until further notice per the lockdown directions from the Ontario Provincial Government.
The Leisure Park Entertainment website is NOT affected by this closure and the website still continues to operate and new products will continue to arrive. Please follow us on Facebook or Instagram so you don't miss out on any new or returning items.
For customers located outside of the Ottawa area, there is no impact to how your orders will be processed or delays to when your orders will be shipped. It is business as normal, and all orders will ship within 48hrs of receipt.
For customers located within the Ottawa region on the Ontario side (Downtown Excluded) we are happy to offer you free pick-up option or free delivery. Please see below for details.
Orders received will be picked within 48hrs.
Customers who are not eligible for the pick-up or delivery will have their orders shipped within 48hrs of order receipt. Customers will receive confirmation of shipping with tracking information as normal.
ORDER PICK-UP (Quebec side)
Please note that due to health concerns we can not offer delivery to parts of Quebec at this time. Apologies for any inconvenience. If you would like to make an appoint to pick-up your order, you are able to do so at no charge. Simply enter code "qcpickup" during the checkout process and you will not be charged for shipping. Please include your desired pick-up time and date in the special instructions and we will confirm your appointment afterwards. Please note pick-up times below.
ORDER PICK-UP (Ottawa Region)
While the storefront is closed for business, we are happy to offer a free pick-up option for any customers located in the Ottawa region who wants to pick-up their order. During the checkout process, simply choose the pick-up option and indicate in the special instructions your desired time and date you wish to pick-up your order. Your appointment will be confirmed afterwards. Please see below for pick-up times.
During the lockdown pick-ups will be located inside Merivale Mall at the main entrance for Marshalls. There is a designated space assigned for pick-up customers. Pick-ups will only be available Monday thru Saturday between the hours of 11:00am and 6:00pm.
ORDER DELIVERY (Ottawa Region)
During the lockdown we understand the need to to be safe and the importance of following the STAY AT HOME protocols as set out by the government, So we are happy to continue to offer our free delivery option. Simply choose the delivery option during the checkout process and we will take care of the rest. Please be sure if you are located in an Apartment or Condo, to indicate any buzzer or access code, or any other special instructions you may have to help facilitate a smooth delivery.
Deliveries will be made daily Monday thru Friday between the hours of 10:00am and 4:00pm. Please allow up to 48hrs for order processing.
Service Areas will include Kanata, Orleans, Manotick, Russell, Carlton-Place, Rockland, North Grower, Embrun, Gloucester, Nepean.
For any questions regarding the service area please contact us.
For those customers who have items in our store's consignment section, please be assured that your items are safe and protected. While we do not offer consignment via the website, please follow our Instagram and/or Facebook page and send us a message if you have any interest in any of the consignment items. We will be posting updated images to what is available via Facebook and Instagram.
We are still managing through difficult times and we want to hope everyone continues to stay safe and we'll see you in the store sooner rather than later.