NOTICE TO ALL CUSTOMERS!
As the Coronavirus pandemic spreads, Leisure Park Entertainment would like to update all customers to our current status of operations
As of Monday March 23, 2020, our physical store which is located inside Merivale Mall at 1642 Merivale Rd in Ottawa, Ontario Canada was closed until further notice per direction from the Ontario Provincial Government.
The Leisure Park Entertainment website is NOT affected by this closure and the website still continues to operate
However, due to the affect from the store closure, there are some changes to how orders will be processed, shipped and delivered (where delivery is available).
Due to restrictions outside of our control, we will only have access to store inventories once per week and will be on Tuesdays.
Any order received prior to 8am on a Tuesday will be picked and packed that day.
Any order received after 8:00am Tuesday will be picked and packed on the following Tuesday.
Shipping will be reduced and occur 3 days per week (Wednesday, Thursday, and Friday). Orders which were picked and packed on Tuesday and require shipping will be shipped on either Wednesday, Thursday or Friday of that week. We are unable to guarantee which day, but do guarantee it will be done that same week. Customers will receive confirmation of shipping with tracking information as normal.
ORDER DELIVERIES (Local Ottawa Area Only)
If you live in the Ottawa area, we will would like to free delivery on your order/ Please note that due to Quebec border restriction we can no longer offer deliver to parts of Quebec as previously available.
Deliveries will also be reduced and will occur 3 days per week (Wednesday, Thursday, and Friday) between the hours of 10:00am and 4:00pm. If your orders was picked and packed on Tuesday and qualifies for delivery we will schedule a suitable time to deliver your order to you. We will attempt to be as flexible as possible with deliveries, but can only facilitate deliveries on Wednesday, Thursday or Friday of each week between the hours of 10:00am and 4:00pm. NO order will be delivered until an arrangement has been confirmed with the customer.
Also, please be advised that our VIRAL SALE (20% off) is still running and will continue to run until this pandemic is over.
We understand times are going to be tight for everyone so this is our little way of trying to give something back and help you make every dollar you have go just a little bit further.
For those customers who have items in our store's consignment section, please be assured that your items are safe and protected.
While we do not offer consignment via the website, please follow our Instagram and/or Facebook page. We will post images weekly of the consignment section (every Tuesday) and if there are items of interest, please message and we will help facilitate the sale.
Lastly, we at Leisure Park Entertainment EVERYONE to stay safe, and thank you for your support.
Should any customer have any questions or need any assistance, please feel free to contact us.